USSD & Mobile Money Channels

Most of the customers a Ghanaian business wants to reach are not on an app. They are on a feature phone, on a patchy network, with no data bundle. USSD is how you reach them, and it is a genuinely different discipline from building a web front end.

A USSD session is stateless, times out in seconds, and gives you a couple of lines of text with no formatting. So the work is menu design under a hard character budget, session state held outside the request so a dropped connection can resume, and aggregator integration that behaves the same on every network rather than only the one you tested against.

This is not a theoretical capability. Our founder built and shipped a national USSD channel as a senior software engineer at previous companies, which is where the failure modes below were learned rather than read about.

What you get

• A menu tree designed to the character limit, tested on an actual feature phone
• Session state that survives a timeout instead of dumping the user back to the root menu
• Aggregator integration that behaves identically across the networks
• Mobile money collection and payout wired into the same flow